HeartBeatAgents

WhatsApp Business

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Send messages, manage templates, and access analytics via the WhatsApp Business Cloud API.

What it does

Connects an agent to the WhatsApp Business Cloud API as an outbound messaging tool. Agents can send a message or a pre-approved template, manage media, list templates, check your business profile and phone numbers, and pull analytics. This is distinct from WhatsApp as a live channel: this integration is an action an agent can take, not an inbound conversation it holds.

Setup

  1. Set up a WhatsApp Business API account via Meta for Developers.
  2. Go to Settings → Integrations → WhatsApp Business and enter your access token, phone number ID, and business account ID.
  3. Assign the connection to an agent.

Credentials needed

A Meta access token, phone number ID, and business account ID. The access token is encrypted at rest and never shown again after saving.

Typical use

An agent that sends an order-status update using a pre-approved message template, or one that checks messaging analytics when you ask how a campaign performed.

  • Integrations Guide: the full catalog and security model these connections share
  • Channels: WhatsApp as a live, inbound conversation channel