HeartBeatAgents

Intercom

View as Markdown

Manage conversations, contacts, and articles in Intercom.

What it does

Connects an agent to Intercom. Agents can list and reply to conversations, manage contacts, search contacts, and create and list help center articles.

Setup

  1. Go to Settings → Integrations → Intercom.
  2. Click Connect and authorize via OAuth 2.0.
  3. Review and grant the requested permissions.
  4. Assign the connection to an agent.

Scopes requested

Access to conversations, contacts, and articles on your Intercom workspace.

Typical use

An agent that drafts a reply to an incoming conversation for a human to review, or one that turns a recurring question into a help center article.

  • Integrations Guide: the full catalog and security model these connections share
  • Zendesk: a similar customer support alternative