HeartBeatAgents

PagerDuty

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Manage incidents, on-call schedules, and escalation policies in PagerDuty.

What it does

Connects an agent to PagerDuty. Agents can list and create incidents, acknowledge or resolve one, list services, list who's on call, and list schedules.

Setup

  1. Get an API key from your PagerDuty account settings.
  2. Go to Settings → Integrations → PagerDuty and paste in the key.
  3. Assign the connection to an agent.

Credentials needed

A PagerDuty API key. It's encrypted at rest and never shown again after saving.

Typical use

An agent that checks who's currently on call before escalating a problem, or one that acknowledges an incident and posts a status update while a human investigates.

  • Integrations Guide: the full catalog and security model these connections share
  • Datadog: monitoring that often triggers these incidents in the first place