---
title: PagerDuty
summary: Manage incidents, on-call schedules, and escalation policies in PagerDuty.
---

# PagerDuty

Manage incidents, on-call schedules, and escalation policies in PagerDuty.

## What it does

Connects an agent to PagerDuty. Agents can list and create incidents, acknowledge or resolve one, list services, list who's on call, and list schedules.

## Setup

1. Get an API key from your PagerDuty account settings.
2. Go to **Settings → Integrations → PagerDuty** and paste in the key.
3. Assign the connection to an agent.

## Credentials needed

A PagerDuty API key. It's encrypted at rest and never shown again after saving.

## Typical use

An agent that checks who's currently on call before escalating a problem, or one that acknowledges an incident and posts a status update while a human investigates.

## Related

- [Integrations Guide](/en/docs/guides/integrations-guide): the full catalog and security model these connections share
- [Datadog](/en/docs/integrations/datadog): monitoring that often triggers these incidents in the first place