Slack

What it does

Connects an agent to a Slack workspace as a team member. The agent can monitor designated channels, respond in threads, handle direct messages, and support slash commands. See Channels for how this fits into the platform's broader multi-channel model.

Setup

1. Go to Settings → Integrations → Channels → Slack.
2. Click Connect and complete the OAuth 2.0 + PKCE authorization flow in your Slack workspace.
3. Choose which channels the agent should monitor.
4. Assign one or more agents to the connection.

Setup typically takes under two minutes. No bot tokens to copy manually, no webhook configuration.

Scopes requested

Slack integration requests the minimum scopes needed for the features you enable: channel read/post, thread replies, and (if enabled) slash command registration. Credentials are encrypted at rest and never exposed to the agent's own context. See Security.

Typical use

Internal operations: IT help desk, knowledge base Q&A, sales enablement, DevOps alerting and triage.