One Agent. Five Channels.

Connects to Slack, Discord, Telegram, WhatsApp, and the built-in web chat: the five channels this platform ships today.

Supported channels

Slack: bot token authentication, webhook delivery, thread-aware replies.
Discord: bot token authentication over WebSocket, immediate response with no webhook delay.
Telegram: bot token authentication, webhook delivery, full Telegram Bot API support.
WhatsApp: API key authentication via the WhatsApp Business Cloud API, webhook delivery.
Web: the built-in chat widget in the HeartBeatAgents UI itself, real-time WebSocket streaming with JWT authentication.

Thread management: agents maintain context within native threads on platforms that support them (Slack, Discord).
Real-time streaming: responses stream token-by-token on the Web and Discord channels, reducing perceived latency.
Adaptive formatting: output matches each platform's native format.
One agent, every channel: the same agent, with the same memory and tools, can be bound to more than one channel at once.

See the Channels Guide for the full per-platform setup walkthrough and how memory carries across channels for the same user.

Voice: real-time spoken conversation, a separate feature from these five channels
Integrations: connecting external services beyond communication channels