HeartBeatAgents

Freshdesk

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Manage tickets, contacts, and customer conversations in Freshdesk.

What it does

Connects an agent to Freshdesk. Agents can list and search tickets, create and update a ticket, reply to one, and list contacts.

Setup

  1. Get your API key from your Freshdesk account settings.
  2. Go to Settings → Integrations → Freshdesk and enter your domain and API key.
  3. Assign the connection to an agent.

Credentials needed

Your Freshdesk domain and an API key from your own Freshdesk account. The key is encrypted at rest and never shown again after saving.

Typical use

An agent that triages incoming tickets and drafts a first reply, or one that searches past tickets for how a similar issue was resolved before.

  • Integrations Guide: the full catalog and security model these connections share
  • Zendesk: a similar customer support alternative