---
title: Freshdesk
summary: Manage tickets, contacts, and customer conversations in Freshdesk.
---

# Freshdesk

Manage tickets, contacts, and customer conversations in Freshdesk.

## What it does

Connects an agent to Freshdesk. Agents can list and search tickets, create and update a ticket, reply to one, and list contacts.

## Setup

1. Get your API key from your Freshdesk account settings.
2. Go to **Settings → Integrations → Freshdesk** and enter your domain and API key.
3. Assign the connection to an agent.

## Credentials needed

Your Freshdesk domain and an API key from your own Freshdesk account. The key is encrypted at rest and never shown again after saving.

## Typical use

An agent that triages incoming tickets and drafts a first reply, or one that searches past tickets for how a similar issue was resolved before.

## Related

- [Integrations Guide](/en/docs/guides/integrations-guide): the full catalog and security model these connections share
- [Zendesk](/en/docs/integrations/zendesk): a similar customer support alternative