---
title: Intercom
summary: Manage conversations, contacts, and articles in Intercom.
---

# Intercom

Manage conversations, contacts, and articles in Intercom.

## What it does

Connects an agent to Intercom. Agents can list and reply to conversations, manage contacts, search contacts, and create and list help center articles.

## Setup

1. Go to **Settings → Integrations → Intercom**.
2. Click **Connect** and authorize via OAuth 2.0.
3. Review and grant the requested permissions.
4. Assign the connection to an agent.

## Scopes requested

Access to conversations, contacts, and articles on your Intercom workspace.

## Typical use

An agent that drafts a reply to an incoming conversation for a human to review, or one that turns a recurring question into a help center article.

## Related

- [Integrations Guide](/en/docs/guides/integrations-guide): the full catalog and security model these connections share
- [Zendesk](/en/docs/integrations/zendesk): a similar customer support alternative