---
title: ServiceNow
summary: Manage incidents, requests, change orders, and workflows in ServiceNow.
---

# ServiceNow

Manage incidents, requests, change orders, and workflows in ServiceNow.

## What it does

Connects an agent to ServiceNow. Agents can list and create incidents, update one, list and create requests, list change orders, and search records.

## Setup

1. Go to **Settings → Integrations → ServiceNow**.
2. Enter your instance domain and click **Connect**, then authorize via OAuth 2.0.
3. Assign the connection to an agent.

## Scopes requested

User account access scoped to your ServiceNow instance.

## Typical use

An agent that creates an incident from a problem reported through another channel, or one that searches records across your instance to answer a question about an existing request.

## Related

- [Integrations Guide](/en/docs/guides/integrations-guide): the full catalog and security model these connections share
- [Zendesk](/en/docs/integrations/zendesk): a lighter-weight alternative for customer-facing support